Refund policy

At Lavissi, we value customer satisfaction and strive to offer a seamless shopping experience. If you need to return or exchange an item, please refer to our policy below.

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• Return Policy Overview
• Sizing Policy & Support
• Non-Returnable Items
• Exchanges Policy
• Return Process
• Shipping Costs & Customer Responsibility
• Order Cancellation
• Damages and Issues

 

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Return Policy Overview

Time Frame: 15 days from received parcel to request a return

 

Eligibility Requirements:

• In the same condition as received (unworn, unwashed, unaltered)
• With all original internal garment tags attached, including secure return tags
• In original packaging
• Accompanied by receipt or proof of purchase

 

Important Notes:

• Try items on carefully;
• Items not meeting these conditions may not be eligible for return or exchange

 

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Sizing Policy

Size Accuracy: Our size measurements are exact to each product. Customer are responsible for checking sizing carefully before placing an order.

 

Customer Responsibility for Sizing:

 

• If customer has choosen the wrong size, we cannot offer free exchange or return.
• Returns/Exchanges for incorrect size selection are at customer expense.

 

Free Exchange / Return for Sizing Issues:

 

• We only offer free return or exchange if we have sent you the wrong size.

 

Sizing Support:

 

• Customers who are unsure about sizing are strongly recommended to contact support@lavissi.com before placing orders.
• Customer service can provide sizing guidance to help with correct sizing selection.

 

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Non-Returnable Items

 

We cannot accept returns for:

• Final sale items (marked in product description)
• Items damaged through customer use or wear
• Items with makeup stains or perfume scents

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Exchanges

 

Exchange Policy:

• Each item can be exchanged once (except final sale products)
• For higher-priced items: customer pays price difference
• For lower-priced items: difference will be refunded
• We recommend returning original item for refund, then placing new order for faster service

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Return Process

 

Step 1: Contact Us Email us at support@lavissi.com with:

• Clear documentation of the issue
• Reason for return/exchange
• Proof of purchase
• Order number

 

Step 2: Receive Instructions We'll respond within 24 hours with:

• Return instructions
• Return address (after approval)
• Customer should use own carrier, email us at support@lavissi.com with order number and tracking information.

 

Step 3: Ship Your Return

• Include order number on paper inside package or write on exterior
• Ship promptly to avoid label expiration
• Items sent without prior approval will not be accepted

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Shipping Costs & Customer Responsibility

 

Free Returns/Exchanges (Lavissi covers costs):

• Items with quality issues, significant color discrepancies, or strong odors
• Wrong items shipped
• Missing items from order
• Orders not delivered successfully (excluding customer refusals or incorrect addresses)

 

Customer Responsibility:

• Returns for personal reasons (change of mind, sizing issues)
• Wrong size ordered
• Shipping fees and customs duties (when applicable)
• For returns due to change of mind or personal preference (such as not liking the product), the original shipping fees paid for the order will be deducted from your refund.
• For orders that qualified for free shipping, a 10% deduction of the total order amount will be applied to the refund.

 

Sizing Support: Contact customer service for sizing advice before purchasing to minimize issues.

 

Important: If a package is rejected by the customer, we cannot provide returns, exchanges, or refunds.

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Order Cancellation

Orders can be canceled within 1-3 days of placement. If your order has shipped, cancellation is not possible. Contact customer service support@lavissi.com to arrange a return after delivery.

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Damages and Issues

Inspect your order immediately upon receipt. Contact us promptly if items are defective, damaged, or incorrect so we can resolve the issue quickly.

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